Our manufacturing operations are based on a Just-in-Time (JIT) model. This system allows us to prioritize quality by crafting each product to order, direct from our factory, right at the time of your purchase. As such, our process involves a set timeframe dedicated to meticulously crafting, carefully packaging, and preparing your order for shipment.
Shipping and Tracking:
The entire procedure typically requires up to 10 full business days before your order is ready for shipment. We understand the anticipation associated with awaiting a new purchase and we aim to keep you informed throughout. Therefore, you can expect to receive a tracking number shortly after your order leaves our facility, providing you with the ability to monitor its journey to your doorstep.
Order Complexity and Size:
It’s important to note that while our standard lead time is up to 10 business days, the complexity and size of orders may sometimes necessitate additional time. In particular, larger orders require a longer timeframe due to the detailed attention required to ensure each product meets our high standards of quality.
Additionally, we are aware that some circumstances may require expedited delivery. If your order is time-sensitive, we encourage you to contact our customer service team prior to placing your order. This will allow us to explore potential options to accommodate your needs as best as we can.
Cancellation Policy and Store Credit:
Please understand that once we initiate the crafting process – a point marked by the cutting of materials for your product – we are unable to cancel the order. This policy is in place to maintain the integrity of our JIT system and uphold our commitment to each and every order. However, in certain circumstances where cancellation is not possible, we can instead provide store credit. This allows you to allocate the amount paid towards future purchases, ensuring that your investment with us remains valid and valuable.
Lead Time Variations:
At times, some orders may be dispatched sooner than our standard lead time. We constantly strive to optimize our operations and, whenever possible, we aim to deliver your product ahead of schedule.
We appreciate your patience and understanding as we work diligently to provide you with a superior product. Your satisfaction is our ultimate priority, and we are committed to ensuring that the product you receive is worth the wait.
Image-Product Variation Due to Assorted Sizes and Thicknesses
The actual product may slightly differ from the image shown, due to the diverse range of sizes and thicknesses that we offer.